Getting Electricity Connections

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Getting Electricity Connections

Service Description

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings.

Service Category & Type

Customer Segment

Infrastructure & Network Direct Customers:

Service Integrations

Service Partners

Package

Service Limitations

Notes

Service Requirements

Service Steps & Procedures

Service Fees

Service Channels

Service Delivery Time

LV Design Approval:

Issuance of Connection Cost:

LV Inspection:

HV Substation Location & size Approval (If any):

HV Substation Inspection (If any):

Journey Map

Beneficiaries Project Owner Contractor / Consultant

Key Information

This service presents different customer journeys based on specific scenarios:

Getting Service Information Project Owner Contractor / Consultant Applying for the service Contractor / Consultant Interaction During Processing Contractor / Consultant Contractor / Consultant

LV Design Approval

Contractor / Consultant

HV Design Approval

Project Owner Estimation & Payment (If Applicable) Contractor / Consultant HV Substation Civil Inspection (if required) Contractor / Consultant LV Inspection Completing Service Interaction Contractor / Consultant

Frequently Asked Questions

Who can submit Getting electricity connection application?

Enrolled Consultant and Contractor only

How can I submit a Getting electricity application?

You can submit through both of Dubai Building Permit System & DEWA system

To request for this service,>visit the ' Getting electricity connection ' page.

Are any attachments required while submitting a Getting electricity connection application?

What file extensions can I attach?

The file extensions you are allowed to attach are:

How will I know if there are data entry errors for my submitted Getting electricity connection application?

Error messages will appear before the application form can be submitted.

What happens to my Getting electricity connection application after I successfully submit it?

The Getting electricity connection application will go to the respective Department concerned. The application will then be processed accordingly.

How do I track the status of my submitted Getting electricity connection application?

To track your Getting electricity connection application, login to Getting electricity connection Service and then choose from the main menu “Track Submitted Getting electricity connection Status“.

Will the Getting electricity connection application be approved directly?

Before the Getting electricity connection application is approved or rejected, it must first be processed by the concerned department. Accordingly, the department might APPROVE or REJECT the application.

What are Incomplete Getting electricity connection applications?

Incomplete Getting electricity connection applications are ones which have to be revised by you and that has errors.

How can I revise the Incomplete Getting electricity connection applications?

To revise Incomplete Getting electricity connection applications, login to Getting electricity connection Service, and then choose from the main menu “Revise Incomplete Getting electricity connection Applications“.

Can I submit a Getting electricity connection manually?

No. Online submission only.

Is the Getting electricity connection eService free of charge?

Yes, the Getting electricity connection eService is provided free of charge.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immediately:

  1. Close all browsers
  2. Change your password immediately
  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity. DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.

Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.