The Health Benefits Retiree client service walk-in center is closed. Due to the closure of the office, if you mailed or faxed forms or correspondence March 11, 2020 or after, we cannot access or process that form. Please resubmit your documents as follows:
1) Forms and documents can be submitted electronically using the following link: https://nycemployeebenefits.leapfile.net
For detailed instructions on how to submit your form/document securely through LeapFile and to view a short video, click here.
Please do not submit your form/document more than once. This will only delay processing.
You will immediately receive notification stating "Success! Your file has been received" upon completion of your document upload. You will not receive a separate email confirmation.
Please allow 30-45 days from the day you submit your document(s) for them to be processed.
Also, please do not send forms or documents via express mail. The office is closed and the package cannot be accepted.
2) Inquiries and questions can be emailed to healthbenefits@olr.nyc.gov
3) For questions regarding the PICA prescription drug benefit program please call 1-800-467-2006.
4) If you are a HIP-HMO member turning 65 or on Medicare due to a disability, please contact HIP at (800) 447-9169 to enroll over the phone. Please identify yourself as a City of New York retiree or dependent of a retiree. For all other members enrolled in a HMO plan, please contact your health plan at the customer service numbers on the back of your ID card.
Please check our website periodically for updates.
