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TABLE OF CONTENTS Page Preface . xvii Introduction . xix IATA Ground Operations Manual–IGOM Supplement . xxi General . 1 AHM 001 General . 1 AHM 010 IATA Three-Letter Codes . 2 AHM 011 Standard Classification and Numbering for Members Airport Handling Manuals . 2 AHM 012 Office Function Designators for Airport Passenger and Baggage Handling . 20 AHM 013 Standard Envelopes for Traffic Documents . 21 AHM 015 Use of Standard “A” Paper Sizes for Airlines' Documents . 21 AHM 020 Guidelines for the Establishment of Airline Operators Committees . 22 AHM 021 Guidelines for Establishing Aircraft Ground Times . 24 AHM 030 Common Use Terminal Equipment (CUTE) Systems . 25 AHM 050 Aircraft Emergency Procedures . 25 AHM 051 Aircraft/Airport Security Procedures . 40 AHM 060 Airport Handling Quality Audit . 51 Chapter 1—PASSENGER HANDLING . 97 AHM 100 Passenger Handling . 97 AHM 110 Involuntary Change of Carrier, Routing, Class or Type of Fare . 98 AHM 111 Procedures for Involuntary Change of Routing En Route . 103 AHM 112 Denied Boarding Compensation . 106 AHM 120 Inadmissible Passengers and Deportees . 107 AHM 140 Items Removed from a Passenger's Possession by Security Personnel . 108 AHM 141 Hold Loading of Duty-Free Goods . 109 AHM 170 Dangerous Goods in Passenger Baggage . 109 AHM 175 Fuelling with Passengers Onboard or During Embarkation/Disembarkation . 110
